Our Policies
Clinic Etiquette
Please note that because we are a small clinic we request clients to not bring friends and family members to their appointments.
Parents, please note we have a firm no children policy in our clinic, this is to ensure we adhere to strict Occupational Health and Safety procedures.
Appointment Confirmations
Your appointment will be confirmed via email and a text message sent to your nominated mobile phone 48 and 24 hours prior to your appointment.
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Please if you need to reschedule your appointment do so when you receive these reminders not after. Cancelling your appointment within 24hrs of the located time will result in a 50% booking fee.
No Shows
No shows will be invoiced 50% of the appointment total. If this invoice is not paid within 30 days it will be passed onto a debit collection agency.
Running Late
If you are running late to your appointment we request you call or txt the clinic.
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We only allow a 15min buffer on your appointment so if your longer then 15min your appointment will be cancelled.